Help - FAQ

ORDER CANCEL?

If you wish to cancel an orders, please contact us within 24h at: contact@hannah-martin.store

INTERNATIONAL SHIPPING STATUS:

Although many packages are still arriving on a normal delivery timetable, there is potential that international packages may be delayed in transit.

Recent international package delays have largely been minor. Most delays we have seen have slowed delivery speed by 4-5 days, with some delays stretching up to 10 days.

Please note that as the COVID-19 situation develops, international delivery speed and availability is variable and subject to change quickly. As part of COVID-19 prevention measures, some countries have limited available shipping options or have halted inbound shipping altogether.

WHAT IS your DELIVERY TIME?

Generally, our delivery time varies between 5 and 7 working days, Due to the COVID-19 situation and our device's high demand, the delivery time is approximately 10-20 business days.

We processes orders between Monday and Friday. Orders will be processed within 7 business days of ordering and shipped out the next day after the processing day. We don't ship on weekends.

WHY MY ORDER TAKING LONGER TO SHIP ?

As COVID-19 has spread, to serve our customers while also helping to ensure the safety of our associates, we have changed our logistics, transportation, supply chain, purchasing, and third-party seller processes to prioritize delivering to higher priority customers. This has resulted in some of our delivery promises being longer than usual.

IS IT SAFE TO RECEIVE ORDERS ?

Hygiene measures have been taken for several weeks to guarantee the protection of your health, in accordance with WHO and government recommendations. For guidance on Coronavirus, please refer to the World Health Organization website.

IS THE PAYMENT SECURE?

Yes, our payment system is totally secure.

Credit card transactions are carried out via our Stripe and PayPal online payment management providers, which are a benchmark for the safety of Internet transactions.

We also benefit from https protection as well as McAffee certification, ensuring full safety of our customers’ personal data.

We guarantee that HannahMartin® will not have access to your bank details.

HOW CAN I TRACK MY ORDER?

Your tracking number will be provided directly to you when the order is shipped. If it's not the case contact us at: contact@hannah-martin.store

DO YOU HAVE A REFUND POLICY?

We do our best to solve any problems that our customers might encounter with their order.

If you still wish to receive a refund on your order, we can of course fulfill the refund, in case the appeal is made within 30 calendar days from the date of the order.

You can contact our Customer Service at any time by e-mail: contact@hannah-martin.store

Our team will get back to you within 24/48 hours. From Monday to Friday